Privacy Policy

At Custom Packaging Pro UK, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding collecting, using, and sharing your information when you interact with our packaging company. By using our services or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect various types of information, including:

1. Personal Information: This includes your name, email address, phone number, and any other information you voluntarily provide us during inquiries, orders, or communication with our customer support team.
2. Order Information: We collect information related to your orders, such as product details, quantities, billing, and shipping addresses.
3. Payment Information: If you pay on our website, we collect payment card information or other payment details. Please note that we do not store your payment card information after completing the transaction.
4. User Interaction Information: We may collect information about your interactions with our website, such as pages visited, products viewed, and the duration of your visit. This data helps us improve our website and services.
5. Communication Information: When you contact us, we may keep records of your communication, including emails and chat logs, to assist with customer support and service improvement.

How We Use Your Information

We use the collected information for the following purposes:

1. Providing Services: To fulfil your orders, respond to inquiries, and deliver your requested products and services.
2. Communication: To communicate with you regarding your orders, account updates, and promotional offers, provided you consent to do so.
3. Improvement: To analyse and improve our website, products, and services, ensuring a better user experience.
4. Legal Compliance: To comply with applicable laws and regulations.

Information Sharing

Custom Packaging Pro UK does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

1. Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, shipping companies, and IT service providers.
2. Legal Obligations: We may disclose your information when the law requires, such as in response to legal requests, court orders, or government regulations.

Your Choices

You have certain rights regarding your personal information:

1. Access and Correction: You can access and correct your personal information by contacting us through the provided contact information below.
2. Opt-Out: You can opt out of receiving promotional emails from us by following the email instructions or contacting us directly.

Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the Internet is entirely secure, so we cannot guarantee absolute security.

About CPP UK

Our website may connect to other publicly accessible websites, but we have no control over these sites' content. Please be aware that the terms of this privacy statement do not apply to any content or websites that are external to our website. We advise our users to be mindful when they leave our website and to read the privacy policies of all websites that collect their personal information. Never provide, disclose, or sell our client's personal information to outside parties unless it is necessary for customer support, communication, order processing, and shipment.

Please note that we also use this information to contact you on updates to our website and other information. The customer's information may be used for marketing and improving the CPP website. We believe that you might find this to be useful or interesting. Send us an email at support@custompackagingpro.co.uk and Call us: +44 20 8133 8556 if you do not want to receive marketing communications from us.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be effective when posted on our website.

Contact Information:

Custom Packaging Pro UK welcomes your questions or suggestions regarding this privacy policy; please get in touch with us at the following:

This Privacy Policy can be revised at any time with or without notice. Changes will be posted on this page. We recommend you read this page regularly.